Privacy policy

What we collect and when

You can browse the directory without giving us anything. We collect personal information only when you use our checklist journey. As you go through it, we collect what you enter: your phone number, your name, your city and state, your email address, and the office you plan to visit.

When you start the journey, we also record the moment you gave your consent, the exact consent wording you agreed to, the IP address your request came from, and your browser's user agent (the short line a browser sends to describe itself). We keep these as our record that you agreed.

Our forms include one hidden field that a real person never sees or fills in. If it gets filled in, that is a sign an automated bot submitted the form, and we mark that submission as likely automated. We do not use it to track you.

Like any website, our hosting keeps standard request logs, which include IP addresses and basic details about each request. We use those logs to keep the site running and to rate-limit our forms against abuse.

Why we collect it

We use what you give us to send you the checklist you asked for and related help, to connect you with a local licensed advisor when you ask us to, and to protect the service from spam and abuse.

The phone number lookup

When you enter your phone number, we send it to a third-party identity service (in the reverse phone lookup category) to try to prefill your name and city so you only have to confirm them instead of typing them. We keep only the name, city, and state you confirm. We never store, log, or share anything else that lookup returns.

How we share information

When you ask to be connected with an advisor, we pass your contact details to the specific licensed advisor who serves the office you chose. That is the only time your details go to an advisor.

We use service providers to run the site, including hosting, our database, email delivery, and rate limiting, along with the phone lookup service described above. They may process your information only to provide those services to us, and for no other purpose.

We do not sell your personal information, ever. We may disclose information if the law requires it, such as a valid legal request.

Text and email messages

When you continue past the first step of the checklist journey, you agree to the following:

By continuing you agree SSA Directory may text and email you your checklist and related help. We are not the government and never sell your information.

We are not the government, and you can ask us to stop at any time. To stop hearing from us, email us at help@ssadirectory.com. If you receive a text message, you can reply STOP to that message to stop the texts.

Your choices and rights

You can ask us to show you the information we hold about you, to correct it, or to delete it. Email us at help@ssadirectory.com and we will take care of it.

Some states, including California, give their residents specific privacy rights, such as the right to know what a business has collected, the right to have it deleted, and the right not to be discriminated against for asking. We honor these requests no matter which state you live in. Because we do not sell personal information, there is nothing to opt out of on that front.

How long we keep it

We keep the information you give us for as long as we need it for the purposes above, such as sending your checklist and connecting you with an advisor. When you ask us to delete it, we do.

Cookies and analytics

We do not set cookies, and we do not run analytics or advertising trackers. The only record of your visit is the standard request log our hosting keeps, described above.

Children's privacy

This site is meant for adults and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child gave us information, email us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

How to reach us

Questions about your privacy, or want your information deleted? Email us at help@ssadirectory.com. You can also read more about this directory or see our terms of use.